- OFFICE HOURS:
Tuesday-Friday: 10-5 (5-8 Appointment Only)
Saturday: 11-5 (Appointment Only)
Appointments are highly preferred! Office hours may sometimes vary and scheduled appointments will be seen first. Walk-Ins not accepted after 4pm or on Saturdays.
- BOOKING: Appointments can be booked for anywhere from 12 hours- 90 days out. A card is required to reserve an appointment, but payment is not due until you arrive. In the event of a No-show, a $20 fee will be charged to the card on file. Appointments may be booked online at sneakpeek3d.com. Same-day appointments may not always be available. It is important to book ahead of time!
- RESCHEDULE/CANCELLATIONS: PLEASE be sure to change or cancel all appointments AT LEAST 2 hours in advance. Last minute cancellations of less than 2 hours may be subject to a $20 Cancellation Fee. You can cancel/modify your appointment from your confirmation email or by calling us. Those with multiple previous cancellations will need to prepay for their next appointment to remain on the schedule.
- NO-SHOWS: Please, if you are going to miss your appointment or be late, Kindly give us a call. No-Shows WILL be charged a $20 Fee as well as be excluded from any specials/promotions in the future. If Sneak Peek 3D is unable to charge the card on file, you will not be able to return until this fee is paid. MULTIPLE No-shows will no longer be able to book an appointment at Sneak Peek 3D. Free returns and Giveaways will also be forfeited in the event of a No-show.
- INCLEMENT WEATHER: If your appointment time falls during bad weather or bad weather is expected and you need to reschedule or cancel, please be sure to do so in advance. Sneak Peek 3D will be CLOSED in the event of a Level 2 or above, Icy road conditions, or power outage. Your safety, as well as Baby’s, is important to us. Please call or email us if you have any questions or concerns!
In the event that Sneak Peek 3D needs to cancel or reschedule your appointment, you will be notified as soon as possible by email/text. Current specials will also be available for new appointment date.
- DEPOSITS: Sundays/our back room may be booked for an additional fee of $50/hour for special occasions, family in town, etc. paid by emailed invoice or phone. Our Gender Reveal Parties also require a $50 deposit upon booking which will be put toward your remaining balance.
- DEPOSITS: Sneak Peek 3D does not offer refunds on deposits for Sunday appointments, party room, prepaid specials/packages, OR Multi Visit Packages.
- SESSIONS: Sneak Peek 3D does not offer refunds on packages/sessions purchased. We do offer one Free return visit should we feel better images can be obtained.
-In the even that we cannot find fetal heart tones at your initial session, a refund will be given minus a $20 sitting fee.
No refunds on Multi Visit Packages as long as first session is fulfilled
- ITEMS/KEEPSAKES: Refunds or replacements are not offered for items/keepsakes purchased in store. We are not responsible for lost, stolen, or damaged items.
- GIFT CERTIFICATES: No refunds will be given for Gift Certificates, Cards, or eGift Cards purchased. These are usually at a discounted price in which cannot be returned. They can, however, be transferred or used toward other items in our store.
- .CONFIDENTIALITY: Personal information pertaining to your visit will not be shared with anyone. All personal information is kept confidential & will be removed from photos/videos before being displayed on social media or used for any advertising purposes. Images are not required to be stored at our office for any certain amount of time. Pictures and videos are not permitted in the ultrasound room unless otherwise authorized beforehand by Sonographer.
- IMAGES/VIDEO: Certain file types are only supported by certain players, software, etc. Sneak Peek 3D does not guarantee the images and video given via CD, USB, or Email. Please be sure the player is compatible with the image/video files being played.
- We also DO NOT allow recording of any type during your session (video, facebook live, etc..).
It is distracting to the tech and the session will be terminated otherwise. We do offer prints, USB, Emailed Images and video, as well as Live sessions (COMING SOON) for purchase. Thank you for understanding!
- Sneak Peek 3D is not required to store images and video at our office for any specific amount of time.
The last Friday of Each month, Sneak Peek 3D will offer one last chance to purchase any additional prints, color prints, USB, or images/video before being deleted in our system. These must be paid for prior by stopping in and paying cash, or by phone or emailed invoice, and must be picked up at your earliest convenience.
- ONE free return visit will be given if gender is unable to be determined or 3D images cannot be obtained at your visit. Gender determination is offered starting at 15+ weeks, therefore, any visits before 15 weeks will NOT be offered a free return visit or if gender cannot be determined. Refunds are not given for visits too early.
- If you come in for a Gender session and gender determined is wrong, you will be offered a Full 3D4D Sneak Peek Session at NO COST! (with proof of ultrasound from doctors office, labeled with customer name and date on image)
- Initial visits must be paid and returns scheduled (no more than 2 weeks out) before leaving.
- FREE sessions and Giveaways do not come with return visits should baby not cooperate. Please see ‘what to expect’ page for recommendations on when to visit!
- Free REDO sessions are performed Tues-Friday only, No saturdays
- Customers who visit too early for visualization (before 7 weeks) will not receive a return visit or refund. Please make sure you are AT LEAST 7 weeks by estimated due date.
- If a heartbeat animal has been purchased and recorded previously by Sneak Peek 3D and becomes erased or modified, we will redo the recording once at no additional cost during the same pregnancy. Just show us your receipt!
- FREE Heartbeat Animal coupons can be used for our selection of small heartbeat animals, while supplies last.
- If a session is not purchased, a $10 recording fee will be applied.
- Only one Heartbeat animal coupon may be used per person/per pregnancy.
- Sneak Peek 3D is not responsible for any lost or damaged animals.Have a certain theme or request for an animal? Ask us if we can get it for you!
Gift Cards purchased in store or online come with no expiration and may be used anytime, by anyone, during any pregnancy!
*Please note that our package prices do not include tax*
- Full amount of paper gift certificates must be used all at once, therefore, no change will be given.
- Refunds are not offered on gift certificates. PLEASE contact us if you have any questions or concerns!
- Sneak Peek 3D is not responsible for any lost or stolen gift cards/certificates.
- FACEBOOK CHECK IN: Check in on Facebook at your appointment and show it at the front desk to receive 5% off! (discount off session only)
- MILITARY: Military parents (mom or dad) receive 10% off their session with proof of military I.D!
- PRICE MATCH: FIND A BETTER PRICE, BUT WANT TO GIVE US A TRY? We will MATCH any competitor pricing should you find a better deal. (Not valid for multi visit packages, gift cards, or in combination with any other offers/discounts/promotions). We will verify the pricing, and Inclusions will be based on that of the competitor’s package/pricing. Sneak Peek will ALSO INCLUDE HD LIVE with your package should you choose to come see us instead! You may only Price Match once.
- REFERRAL PROGRAM: Each time someone comes in and says you referred them, you will get a POINT! (**They Must be New Clients**)
3 POINTS= $10 Credit! You may save these up, use them whenever, or gift to whomever you’d like!!
NO EXPIRATION, NO LIMIT!
- ITEM Winners have 1 week to pick up their items from the time of giveaway unless otherwise stated.
Proof of ID required upon pickup
- FREE session Winners must schedule their session within 2 months of giveaway. (We schedule appointments as far as 90 days out) unless otherwise stated.
- Items/sessions not picked up or scheduled within these time frames will be forfeited.
- Sessions may be gifted by sending us a message with Recipient’s information.